Vodafone Contact Numbers & Customer Support (2022)

Looking for Vodafone contact information? We've got you covered. Below we break down all the different Vodafone contact methods including how to call Vodafone Australia, the main Vodafone numbers, and using the online live chat to reach a Vodafone customer care agent. Read on to discover all the different ways to contact Vodafone customer service for help with your queries.

Can't seem to find the Vodafone contact number anywhere? Have no fear, below we have put together a guide with all the Vodafone numbers you will ever need.

Vodafone Contact Numbers for Customer Care
Vodafone Contact MethodVodafone Contact Number
Free Call from Vodafone Mobile1555(free call)
Main Vodafone Contact Number1300650410
Vodafone Contact Number (Abroad)+61426320000
Number for Hearing Impaired CustomersUse the National Relay Service.
Vodafone: Ask Us Anything123
Vodafone Directory Assistance Number1223
Contact Vodafone Keep Talking Insurance1800371713


There are different Vodafone numbers depending on if you are calling from your Vodafone mobile phoneor a landline. Below we explain which is the best Vodafone contact number for you.

Vodafone Contact Numbers Explained

Vodafone Contact Numbers & Customer Support (1)

As we mentioned, the best Vodafone contact method for you will depend on what type of phone you are calling from.

For Vodafone Mobile customers, your best option is to call Vodafone for free from your mobile device at 1555, as using the normal phone number may cost you money depending on your phone plan.

For landline customers, the best Vodafone contact number, if you are calling Vodafone in Australia, is 1300650410.

Finally, if you are a customer of Vodafone Australia and you find yourself overseas, you can call Vodafone customer care on their international number at +61426320000.

The Vodafone customer care department is available 24/7, and you can contact Vodafone customer care for help regarding the following topics:

(Video) Vodafone Customer Care Number 2020 | Vodafone Customer care se kaise baat karen? (Tollfree No.)

  • Vodafone Sign-up
  • Vodafone Technical Support
  • Vodafone Account Help

Now that you have the main Vodafone contact numbers, Let's look at some other ways to contact Vodafone Australia!

Wondering if Vodafone contacted you? You can see the full list of numbers Vodafone Australia uses to contact their customers here, as well as their SMS numbers and company email addresses.

Other Vodafone Contact Methods: Live Chat & Address

Apart from calling Vodafone directly, there are other helpful Vodafone contact methods that you may want to explore.

  • Other Vodafone contact methods include:
  • Vodafone live chat
  • Writing to the Vodafone address
  • Sending a fax
  • Writing to a Vodafone email address

Vodafone Live Chat

If you don't enjoy waiting on hold for a Vodafone customer care representative to answer your call, you may prefer to contact Vodafone online via the Vodafone live chat feature which they call TOBi.

The Vodafone live chat is available 24/7 and can help you with many different tasks. TOBi can help you with:

  • Managing your My Vodafone account
  • Directing you to online Vodafone support pages
  • Putting you in contact with the Vodafone customer care team

You can access the Vodafone live chat by downloading the My Vodafone app which is available for free on Android and Apple devices.

Vodafone Address

Another alternative method for contacting Vodafone Australia is via a written letter. Below you will find the different Vodafone address options for mailing in a letter via post.

Vodafone Australia Contact Address
Vodafone LocationVodafone Address
Vodafone Postal AddressVodafone Customer Care
PO BOX 2580
Kingston Delivery Centre, Kingston
TAS 7050
Vodafone Head Office Address177 Pacific Hwy
North Sydney
NSW 2060 Australia

While it's no longer a common method of contact, you can contact Vodafone by fax if you like.

The Vodafone Customer service team can be reached by fax at 1300100515

(Video) Vodafone customer care number 2020 | Vodafone customer care toll free number | Vodafone care contac

Perhaps you have a more specific reason to contact Vodafone and need to be put through to a specific department. If that's the case, below we have detailed the most important Vodafone departments and how to contact each.

  • Below, we go over how to contact:
  • Vodafone sales for new subscriptions
  • Vodafone insurance to mobile phones
  • Vodafone complaints department

Vodafone Contact for New Subscriptions

If you want to subscribe to a Vodafone mobile service or Vodafone broadband plan you can do so online or over the phone by contacting the Vodafone sales department. According to Australian law, all mobile phone plans including prepaid require an identity check. Depending on your circumstances, you might need to provide additional identification.

Subscribe to a Vodafone Service
Subscription ServicePhone NumberService hours
Subscribe to a Vodafone mobile plan1300100515Monday to Friday: 8am to 10pm
Subscribe to a Vodafone broadband service1300801122Monday to Friday: 8am to midnight

Contact Vodafone Insurance

If you have mobile phone insurance through a Keep Talking Vodafone insurance plan, you may need to contact the customer support line to make a claim. Below we will explain how to submit a Vodafone insurance claim and what different methods you have for taking care of the insurance claim process.

There are two methods for contacting Vodafone insurance. You can submit a claim online or submit your claim using the Vodafone insurance number below.

Vodafone Insurance contact number: 1800371713, Open Monday to Friday, from 9am to 6pm.

Contact Vodafone Complaints Department

If you're having an issue with Vodafone Australia, you can submit a complaint to the Vodafone Complaints Team. Vodafone Australia customers can submit a complaint via email, over the phone, through online form, fax, or by post.

When submitting a complaint to Vodafone Australia, make sure to reference your Vodafone account number, the reason for your complaint, and how best to contact you.

How to Submit a Complaint to Vodafone Australia
Complaint Submission MethodWhere to Submit a Complaint
From your Vodafone phone1555
From any other phone1300650410
Overseas phone+61426320000
Email[emailprotected]
Online formSubmit your complaint to Vodafone online
Fax1300308869
Postal addressVodafone Customer Care
PO Box 2580
Kingston Delivery Centre
Kingston, TAS, 7050

Pay My Vodafone Bill & Vodafone Recharge

Below we explain how to pay your Vodafone bills and how to recharge your Vodafone prepaid plan. We also detail how to get help in case you cannot afford your bill due to financial difficulties. Read on to learn how.

(Video) Vodafone "Customer Service"

Vodafone Contact Numbers & Customer Support (2)

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Vodafone Pay My Bill

Vodafone Contact Numbers & Customer Support (3)

Vodafone offers many ways for customers to pay their bills. Once a bill is sent, you have at least 14 days to pay the bill by one of the payment methods offered.

If you prefer calling, you can use the following Vodafone contact numbers to speak to a representative for help with paying your bill.

  • 1555 from any Vodafone mobile
  • 1300650410 from any other mobile or landline in Australia
  • +61426320000 from overseas

If you would rather avoid having to call Vodafone, you can use the following methods to pay your Vodafone bill:

(Video) Vodafone Customer Care

How to Pay Your Vodafone Bill
Payment MethodHow to Pay Your Vodafone Bill
Direct debitYou can set up and manage your direct debit information through your My Vodafone account.
You can choose to have your account credited from a debit or credit card, but choosing a bank account comes with no processing fee
OnlineChoose to pay with a credit or debit card either online or through your My Vodafone account
Pay by SMSAfter paying online at least once and having a card on file, you can pay by SMS by responding “Y” to the payment reminder sent several days before your bill due date
BPAYContact your financial institution and pay using Vodafone’s BPAY Biller Code 52225 and your unique 9-digit reference number found on the bottom of your last bill
In personPay in person at any Australia Post Office
MailSend a cheque or money order, along with the payment slip found at the bottom of your latest bill, to:
Vodafone Pty Ltd
GPO Box 2699
Sydney NSW 1158

Vodafone Recharge for Prepaid Plans

If you have a Vodafone prepaid mobile phone service, you can recharge your plan using different payment methods. Your best option for your Vodafone recharge is doing it directly online or through My Vodafone. Both pages can be accessed even if you don’t have data.

In addition, you can contact Vodafone by call or text from your Vodafone mobile phone at 1511. Simply follow the prompts that you receive to carry out your Vodafone recharge.

Below you will find the different payment methods accepted for a Vodafone recharge:

  • Credit or debit card - If you save your card information, you’ll automatically be opted-in to Vodafone Automatic Recharge
  • Voucher, available at Vodafone stores, supermarkets, service stations, newsagents, or convenience stores
  • Paypal through My Vodafone or Vodafone Express Recharge
  • Any available My Credit Balance through My Vodafone

Vodafone Contact for Financial Help

If you’re experiencing financial hardship or difficulty, you can contact the Vodafone financial hardship team by phone or email for assistance.

Vodafone Contact for Financial Assistance
Vodafone Contact MethodContact
Vodafone Phone Number1800185289
Vodafone Email[emailprotected]

My Vodafone Account & My Vodafone Login Online

If you are looking to manage your Vodafone account online, all Vodafone customers have access to the My Vodafone account management platform. My Vodafone is an online platform that helps you manage your Vodafone account digitally. Customers can log in to My Vodafone either online or through the My Vodafone app which is available for free on the Google Play store and the Apple App store

  • With My Vodafone account platform, you can:
  • Check data usage
  • Keep track of any international call minutes
  • Manage & change your Vodafone plans
  • View recent bills and update or establish a direct debit
  • Pay your Vodafone bill
  • Top up your prepaid phone
  • Manage your Vodafone NBN plans including tracking NBN installation and delivery

You can register for My Vodafone using your Vodafone mobile number and account PIN or, for NBN customers, through the link sent in your “Register for My Vodafone” email.

Click below to find a better deal for your home!

Electric + Gas 1300 560 964 Southern Phone Internet Yomojo Mobile

FAQs

How do I get to speak to a human being at Vodafone? ›

You can speak on the telephone via ringing 191 from a Vodafone mobile. Live Chat being the Online Chat Option.

How do I contact Vodafone UK customer service? ›

Call Vodafone customer services on 191 free from a Vodafone Pay monthly mobile, or 03333 040191 from any other UK phone (standard charges apply).

Is Vodafone live chat 24 hours? ›

Vodafone Customer Service Opening Times:

The customer support team is available 24 hours a day, seven days a week, however, the waiting time might be up to hours on busy days. You can also contact the customer care team through the live chat service to reduce your waiting time.

Does Vodafone have good customer service? ›

While Vodafone can take comfort in the fact that it scored 90% for overall customer satisfaction, it still has the highest percentage of customers with a reason to complain (16%) of any major UK network, and the third highest number of Ofcom complaints per 100,000 subscribers (20 to Three's 23 and Virgin's 25).

What is the 0800 number for Vodafone? ›

Contact us
Vodafone MobileVodafone BroadbandCalling From Overseas
777 or 0800 800 0210800 438 448+64 9 355 2007

Are 0300 numbers free Vodafone? ›

Contacting a 0300 number on a contract sim through Vodafone will not incur any additional charges. Calls made outside of your inclusive minutes to 0300 numbers are charged at 30 pence per minute.

Is 0333 number free on Vodafone? ›

03 numbers are the same as calling an 01 or 02 number. If you refer to this link Pay Monthly Call Charges and this information from Ofcom: What are 03 numbers? this will be confirmed and unless there were no inclusive minutes remaining, the call shouldn't have been charged.

Are Vodafone to Vodafone calls free? ›

If you qualify you'll receive free calls to Vodafone mobiles and landlines (starting 01, 02, 03). Calls are limited to 60 minutes per call, after which the minutes will be taken from your inclusive minutes. If you've used all the minutes included in your price plan, you'll be charged at the standard rate.

How do I contact Vodafone by email UK? ›

If you want to log a complaint about a product or service you have bought online, email us at ODR@help.vodafone.co.uk.

How do I complain to Vodafone UK? ›

You can speak to our dedicated complaints team seven days a week on 0333 3040 441 (standard call charges apply). Once we've reviewed your complaint, we'll let you know the outcome within five working days. You can also chat with us online. Just visit vodafone.co.uk/complaints and one our team will be happy to help.

Are 0808 numbers free on Vodafone? ›

Calls to FreePhone numbers (0800, 0808) are free of charge.

Is Vodafone any good in UK? ›

Vodafone has at least 99% UK 4G population coverage across thousands of towns, cities and villages, and has also started rapidly rolling out 5G. It's important to remember that if you want EE's good coverage, you don't necessarily need to take out a contract with EE.

Where is Vodafone UK customer service based? ›

Our central Paddington office is Vodafone's Global Headquarters and it is located on 1 Kingdom Street.

Does Vodafone have UK call Centres? ›

You can ask to speak to a Vodafone UK Call Centre and or use Live Chat. Or we have a Vodafone Social Media Team here who might be able to help if you can eloberate.

How can I talk to customers online? ›

Let's understand all the nine amazing customer support chat tips to help you get an answer.
  1. #1: Initiate Conversational Chat.
  2. #2: Ask for More Information, Show Empathy.
  3. #3: Never Say “I Don't Know”
  4. #5: No Harm in Admitting Your Fault.
  5. #6: Learn to Take Follow-Ups.
  6. #7: Don't Make Customers Wait – Continuity is the Key.
4 Jul 2019

How do you open a customer service call? ›

5 steps to open a sales calls successfully
  1. Greet the Person.
  2. Introduce yourself and your business.
  3. Asking the right first questions.
  4. Giving good first answers.
  5. Thank them for their time.
  6. To define clear goals.
  7. To structure your sales call.
  8. To deliver value.
17 Oct 2020

Can I call 0800 from my Vodafone mobile? ›

Telephone numbers with the 0808 prefix or 0800 are known as Freephone numbers and do not attract any fee on the Vodafone network.

Are 0800 numbers free? ›

How much is a 0800 number? Freephone numbers starting with 0800 or 0808 are free to call from mobile phones as well as landlines.

How do I get an 0800 phone number? ›

How do I get an 0800 number? You can buy an 0800 phone number from a network provider, just as you would any other phone contract or landline. Though this often includes a purchase fee, monthly fees or both.

Is 0345 a free number on Vodafone? ›

How much does it cost to call an 0345 number as a Vodafone customer? 0345 numbers are considered a standard UK landline number and will cost the same. If you are a pay as you go customer and do not have any inclusive minutes or Vodafone Big Value Bundles, calls to 0345 numbers will cost you 30p a minute.

Is 0330 a free number on Vodafone? ›

Although 0330 numbers are not free to call, like 0800 or 0808 numbers, they do not attract any additional fee beyond the standard UK landline charges shared by numbers starting 01 or 02, whatever the remainder of the number is or how it is displayed.

Is 0330 a free number? ›

Cost to call 0330 numbers from mobile

The number costs exactly the same as if you were calling a normal landline number to a home or business for example. Therefore you will be charged the same amount as the usual national or local numbers that start with the area codes '02' and '01'.

Is 03332 a free number? ›

An 0333 number is a special phone number that cannot be associated with any geographical location. They are landline numbers and not mobile numbers.
...
Calling 0333 numbers from your mobile – call charges.
ProviderInside contracted landline minutes allowanceOutside contracted landline minutes allowance
EEFree30p/m
10 more rows
17 Mar 2017

How much does it cost to ring 0333? ›

A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. All numbers begin with 03 being at the same speed as standard fixed network numbers starting with '01' or '02' loaded.

How much does it cost to ring a 0333 number? ›

0333 numbers cost the same as calling a 01 or 02 local geographical number.

Are 0344 numbers free? ›

Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.

Are 0300 numbers free from a landline? ›

The cost of calling 0300 numbers is the same as calling a standard landline number, be it from a landline or mobile.

Does Vodafone 191 cost? ›

Calling Customer Services on 191 is free, Vodafone do not make a charge.

How can I complain to Vodafone? ›

Vodafone Customer Care Number : 9884098840 / Vodafone Care on +91 9820098200. The above mentioned number can be dialed from any phone at any time.

Does Vodafone have an email address? ›

Vodafone has announced that it is shutting down its consumer email services and advising users to set up accounts on free services such as gmail or Hotmail.

How can I file a complaint against Vodafone? ›

Appellate Authority
  1. You must file the appeal within 30 Days of the expiry of the complaint/request resolution time limit specified by Vi™ care.
  2. You need to provide your complaint docket number while contacting the Appellate Authority. ...
  3. The docket number of your appeal will be communicated to you.

How do I write a complaint letter to Vodafone? ›

Dear sir/Madam, SUB: not connected from mumbai number [protected] to my mobile number [protected]. In this connection, i have tried to contact ur customer care many times but no one responded except recorded message.so kindly mail me about the action taken by you.

Can I complain to Ombudsman about Vodafone? ›

Vodafone uses Ombudsman Services: Communications. Its free service will independently review your complaint and make Vodafone sort it out, if they rule in your favour. You can find more information on www.os-communications.org.

Can I claim compensation from Vodafone? ›

We'll pay compensation for up to 60 days and give you the right to leave with no early termination fee (ETF) at 30 days. If you leave and you're due compensation, we'll automatically credit your final bill.

Is 0805 a free number? ›

0800 and 0808 - freephone numbers

Calls to these numbers are always free from mobiles and landlines.

Are 0845 numbers free on Vodafone? ›

Typically, the total call costs to a 0845 number range between 44p to 62p per minute, plus an additional per-call charge of up to 7p, when using a mobile. The cost is significantly reduced when using a landline. Vodafone mobile charges 55p per minute that is charged by the second.

Is a 0203 number free? ›

0203 numbers are free of charge.

Why is Vodafone signal so poor? ›

Outside cities especially in provincial towns or villages Vodafone poor signal may be caused by the peculiarities of their location where natural landscape creates barriers for signal transmission (thick forests, mountains, etc.)

Is O2 better than Vodafone? ›

O2 have a good range of SIM only deals that are generally cheaper than Vodafone's, especially on rolling, 30-day deals.
...
Winner: O2's coverage is marginally better for 4G and they have the edge on rural coverage.
O2Vodafone
Geographical82%80%
Indoor95%95%
Urban geographical99%99%
3 more rows
13 Jun 2021

Why is Vodafone so cheap? ›

It has massive scale, serving around 270 million wireless customers globally, which few of its competitors can match. Vodafone networks also tend to rank highly in terms of quality, meaning that customers are willing to pay a premium. These factors combine to give the company a narrow economic moat.

How do I find my Vodafone number UK? ›

Use your Vodafone mobile to call *#100# free. Wait a few seconds, and your phone number will appear on your screen.

How can I check my number on Vodafone? ›

To check your Vodafone number, you will have to dial *111*2# from your Vodafone SIM, and your mobile number will be instantly displayed on the screen of your phone. How can I check my Vodafone call history? Open the Vodafone app with your prepaid number on your smartphone.

Where are Talk Talk call centres based? ›

Salford , United Kingdom

How do I contact Vodafone customer care Ireland? ›

You can call our customer care team on the numbers below: From Vodafone phones: 1907 (free) From abroad (Vodafone mobile only): +35312038232 (normal rates)

Where are Vodafone based? ›

Vodafone Group Plc (/ˈvoʊdəfoʊn/) is a British multinational telecommunications company. Its registered office and global headquarters are in Newbury, Berkshire, England.

Is 0333 free from Vodafone? ›

If you have chosen a Pay Monthly tariff, then calls to an 0333 number will cost be included in your bundle's plan in the same way as standard landlines starting 01 or 02. So, as long as you have stayed within its limits, the 0333 call won't cost you any extra.

How do I speak to a person at Vodafone Ireland? ›

You can connect with our live chat team by clicking the Chat button on our Mobile bill pay support hub or Pay as you go support hub.
  1. From Vodafone phones: 1907 for Billpay, Broadband, Landline & TV. 1747 for Pay as you go.
  2. From abroad (Vodafone mobile only): +35312038232 (normal rates)

How can I check my number on Vodafone? ›

To check your Vodafone number, you will have to dial *111*2# from your Vodafone SIM, and your mobile number will be instantly displayed on the screen of your phone. How can I check my Vodafone call history? Open the Vodafone app with your prepaid number on your smartphone.

How do you get a PAC code from Vodafone? ›

Online: You can get a PAC Code from Vodafone by logging in to the My Vodafone website. Once you've logged in, go to Account settings > Mobile switching. By Text Message: You can get a Vodafone PAC Code sent to you via SMS text message. Text PAC to 65075 to receive a PAC Code from Vodafone.

Is 03332 a free number? ›

An 0333 number is a special phone number that cannot be associated with any geographical location. They are landline numbers and not mobile numbers.
...
Calling 0333 numbers from your mobile – call charges.
ProviderInside contracted landline minutes allowanceOutside contracted landline minutes allowance
EEFree30p/m
10 more rows
17 Mar 2017

Is 0345 a free number on Vodafone? ›

How much does it cost to call an 0345 number as a Vodafone customer? 0345 numbers are considered a standard UK landline number and will cost the same. If you are a pay as you go customer and do not have any inclusive minutes or Vodafone Big Value Bundles, calls to 0345 numbers will cost you 30p a minute.

How much does it cost to ring 0333? ›

A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. All numbers begin with 03 being at the same speed as standard fixed network numbers starting with '01' or '02' loaded.

Are 0300 numbers free Vodafone? ›

Contacting a 0300 number on a contract sim through Vodafone will not incur any additional charges. Calls made outside of your inclusive minutes to 0300 numbers are charged at 30 pence per minute.

How can I complain to Vodafone? ›

Vodafone Customer Care Number : 9884098840 / Vodafone Care on +91 9820098200. The above mentioned number can be dialed from any phone at any time.

What is Vodafone call back? ›

Vodafone Call Back is a free service for Pay as you go customers. It lets you text someone to ask them to call you back. It's a useful way to get in touch if you're low on credit, or even if you've run out. Just text the number you want to contact to 30303 and we'll text them to call you back.

How do I find my Vodafone number 2022? ›

Dial *111*2# on the Vodafone SIM for which you want to know the mobile number. You will instantly get a flash message on your phone screen that will give you your Vodafone mobile number.

How do I check my phone number? ›

On Android the most common path to finding your number is: Settings > About phone/device > Status/phone identity > Network. This slightly differs on Apple devices, where you can follow the path of Settings > Phone > My Number.

How can I activate my Vodafone SIM? ›

Both prepaid and postpaid accounts can be activated via SMS.
  1. SMS SIMEX <19-20 digit SIM card number> to 55199.
  2. You will receive an SMS from 55199 with last 6 digits of SIM card number missing.
  3. Send last 6 digits back to 55199, within two hours of receiving SMS.
  4. Your new SIM will be activated in 20 min.
19 Oct 2021

How can I get my PAC code without calling? ›

All you need to do is text PAC to 65075 and you'll get your code straight away, you don't even have to make a phone call.

Can I request a PAC code online? ›

You can also request your PAC via your online account on your provider's website. When you do this, your provider must provide your PAC within one minute, just as they would if you requested it by text.

How do I give my PAC code to a new provider? ›

Steps to transfer your current number to your new network
  1. 1) Call or text your provider to get a PAC Code. ...
  2. 2) Get in touch with your new network and give them your PAC. ...
  3. 3) Check the number transfer has been successful.
7 Jul 2021

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